A burst pipe at midnight should book itself.
Plumbing emergencies do not wait for office hours. The AI Front Desk answers the missed call by text, tells the homeowner where the main shutoff is, confirms the address and ownership, and books the first available window with a tech who has the right skills.
Where plumbing companies lose revenue
- Water-damage emergencies call three plumbers at once; the first to answer wins.
- Drain and water heater calls arrive in clusters after storms and cold snaps.
- Quotes for water heater replacements go stale without a follow-up.
Typical missed call
Water heater leaking from the tank, Saturday 11:15 PM
Average ticket: $250 to $4,500
Watch it handle a real plumbing conversation
Replay a scenario or switch to live mode and text it yourself. The plumbing playbook sets the emergency rules, price language and intake questions.
Saturday 11:15 PM. Customer texts after voicemail.
Riverline Plumbing
Text message
Scripted replay of a real workflow. Names and numbers are fictional.
Capture and qualify
Answers in under 60 seconds, runs the plumbing intake, declines out-of-area and unqualified callers politely.
Book and confirm
Two real windows from your schedule, confirmation text, deposit link when the rules apply, owner alert on urgent jobs.
Chase and collect
Follow-ups on no-shows, ghosted quotes and abandoned leads every 4 hours; review requests and invoice nudges after the job.
Pricing for plumbing companies
One $800 no-heat call booked at 9 PM covers the Core plan for two weeks. Setup covers the build; the monthly covers hosting, monitoring and tuning.
The 7-Day Pilot
Plug into missed calls only. See real bookings before you commit.
- Your missed and after-hours calls get a text back in under 60 seconds
- Qualifies, books against your hours, collects a deposit when it should
- Owner text on every booking and every emergency
- Live dashboard: leads, booked, recovered revenue
- Day-7 numbers in writing
Core
One location, unlimited leads, wired into your CRM.
+ $1,200 setup
- Everything in the pilot, running 24/7
- Housecall Pro or Jobber: real availability, jobs created with your tags
- Google Calendar holds for each tech
- Stripe deposits applied to the job
- Follow-up agent: no-shows, ghosted estimates, abandoned leads
- Weekly ROI email every Friday
Pro
Two locations, review automation, invoice chase, custom skills.
+ $2,500 setup
- Everything in Core for up to 2 locations and 3+ techs dispatch
- Review requests after every paid job
- Unpaid invoice nudges with payment links
- One custom skill (warranty checker, membership upsell, financing pre-qual)
- Priority support and monthly tuning call
Performance add-on: $75 per after-hours booked job, capped at $750/month. Only charged when the agent books work you would have missed.
Plumbing questions
Yes, within safety limits: find the main shutoff, turn off the water heater breaker, leave the house for a gas smell. It never attempts repairs by text.
Yes. Techs carry skills in the config so a plumbing call never gets an HVAC-only tech.
Under 60 seconds from the missed call or inbound text, 24 hours a day. Most replies land in 10 to 20 seconds.
No. It catches what they cannot: nights, weekends, and the 3 PM rush. Your team sees every conversation and can take over any time by texting "I got this".
Gas smell or CO alarm gets safety instructions first (leave the house, call the utility or 911). Then the agent offers the emergency window and texts the owner immediately.
It texts like a dispatcher. If someone asks directly, it answers honestly in one line and keeps helping. Owners report customers care about the appointment, not the typist.
Seven days on your missed calls.
Nothing about how your office works changes. You get a text for every booking, a dashboard, and the numbers on day 7. The $500 is credited to setup if you continue.
- Your number stays the same
- Owner text on every booking
- Written results, no pitch
Other playbooks: